Refund and Return Policy

Last updated: [4 sept 2025]

At OnlineMavi.shop, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 2 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

Unused and in the same condition that you received it
In its original packaging with tags, labels, and accessories (if applicable)
Proof of purchase (order number or receipt)

Non-returnable items include:

Items marked as final sale or clearance
Perishable goods (if applicable)
Personal care items (e.g., cosmetics, undergarments)
Digital products or gift cards

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Shipping charges (if any) are non-refundable.
If your refund is late or missing, please check with your bank first. Then contact us at support@onlinemavi.shop if the issue persists.

3. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need to exchange it for the same item, email us at support@onlinemavi.shop within 2 days of receiving the product.

4. Return Shipping

Customers are responsible for the return shipping costs unless the item is defective or we made a mistake with your order. We recommend using a trackable shipping service or purchasing shipping insurance.

5. How to Start a Return

Email us at support@onlinemavi.shop with your order number, the item you want to return, and the reason.
Our team will respond within 24–48 hours with return instructions.
Once we receive your return, we’ll inspect and process it as quickly as possible.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

📧 Email: support@onlinemavi.shop
🌐 Website: www.onlinemavi.shop